Privacy Statement for Customers

This privacy statement applies to the processing of personal data of customers who place an order on one of Verberghe.nl’s website, like: Eurobulb.nl, Verberghe.nl and Blumenzwiebel.nl. Verberghe.nl is responsible for the processing of these personal data and takes your privacy seriously. Verberghe.nl therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.

What personal data we process and why

Verberghe.nl processes your personal data because you use our services. We use the following personal data for the following purposes.

1. Ordering process

We process the personal data you provide to us when you place your order. These personal data are needed to execute your order, confirm your order, and to assess your order, payment, and a possible refund. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:

  • Name

  • Address details

  • Contact details

  • Order

  • Payment details

  • Comments (if applicable)

2. Customer Services

When you contact our customer services department, we will use the personal data you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data for customer service purposes:

  • Name

  • Address details (if applicable)

  • Contact details

  • Payment details (if applicable)

  • Comments (if applicable)

3. Customer satisfaction surveys

To make sure that our services are aligned with your preferences, any personal data you provide to our customer services department may be used for things such as customer satisfaction surveys. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Verberghe.nl (customer satisfaction) as defined in the GDPR. We process the following personal data for customer satisfaction surveys purpose:

  • Name (if submitted)

  • Review

4. Marketing messages

We also process your personal data to be able to send you (personalised) marketing messages and notifications. Such messages include the latest news, discounts, and updates about new products (by email or push notification), regardless of the format we use to share these kinds of messages (including email or push messages). The legal basis for this processing of personal data, as defined in the GDPR, is that you have consented to it when you placed an order. Whenever you want to change your preferences with respect to receiving such messages and notifications, you can unsubscribe using the link in the message in question.

We process the following personal data for marketing purposes:

  • Name

  • Contact details

  • Postcode

5. Cookies

And finally, we also process personal data that you submit to us indirectly. Verberghe.nl uses cookies for functional, analytical, and marketing purposes. The functional cookies are necessary for the use of the website. Cookies collect the following personal data:

  • Location details

  • IP address

  • Internet browser and device type

  • Website language

Data collected by analytical and marketing cookies are not linked to other information you provide during the ordering process.

Google Analytics
We use Google Analytics, a web analysis provide by Google LLC ('Google'), to tailor the design to needs and continuously optimise our website on the basis of Article 6(1)(f) GDPR. Google Analytics uses so-called "cookies', text files which are stored on your computer, enabling analysis of your use of the website. In this context we create pseudonymised usage profiles and use cookies. The information generated by the cookie about your use of the website such as

  • browser type/version,

  • operating system used,

  • referrer URL (previously visited site),

  • host name of the requesting computer (IP address),

  • time of the server request

Google uses this information on behalf of the website operator to analyse your use of the website, to compile reports on website activities and to provide the website operator with other services related to the use of the website and the internet. The IP address transmitted by your browser in line with Google Analytics is not merged with other Google data. You can configure your browser settings to prevent the cookies from being stored; however, please note that doing so may prevent you from being able to make full use of all functions on this website. You can further prevent Google from collecting the data related to your use of the website generated by the cookie (including your IP address) and Google processing this data by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

 

Age

Our website is neither intended for persons aged under 16, and nor do we intend to collect personal data of website visitors who are aged under 16. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children's online activities, so as to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us on info@Verberghe.nl. We will then proceed to erase these data.

How long we store personal data for

Verberghe.nl will not store your personal data for longer than is strictly necessary for the purposes for which your personal data were collected. We will only store your personal data for longer if we are required by law to do so. Verberghe.nl erases most of your personal data 2 years after you placed your order. We use this 2-year term for administrative purposes and to be able to deal with possible questions and complaints about your order, either from you or from restaurants. We store personal data that we use for reporting, analytical, and misuse prevention purposes for up to 20 years after you placed your order. We are unable to remove your personal data from backups. But when performing a restore from a backup, we will erase the personal data right away.

Sharing with others

Verberghe.nl will not sell your personal data to third parties, and we will only disclose them to third parties if necessary for the performance of our contract with you, for analytical and marketing purposes, or to comply with legal obligations.

Your personal data may be shared with the following parties:

  • Software providers

  • Implementation partners

  • Customer satisfaction survey firms

Whenever we instruct third-party companies to process your personal data on our behalf, we will enter into a data processing agreement to guarantee the same level of protection and confidentiality of your personal data. Verberghe.nl will then continue to have ultimate responsibility for such processing operations.

Third-party websites

Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although Verberghe.nl takes great care in selecting websites to link to, we cannot assume responsibility for the way in which they handle your personal data.

Personal data access, rectification, and erasure

You have the right to access all personal data we collect about you, as well as to request that we rectify or erase your personal data. If you feel that we are processing your personal data without a valid legal basis or that we are processing personal data that are not relevant for our selection process, please contact us. You can contact info@Verberghe.nl. Verberghe.nl will respond to your request as soon as possible, and in any case no later than four weeks after receiving your request.

Tips, questions, and complaints

If you have any other questions or complaints about the processing of your personal data, we will be happy to talk to you. And we would also like to hear from you if you have tips or suggestions on how to improve our privacy policy.

Security

Verberghe.nl takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: info@Verberghe.nl.

Data Protection Authority

Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.

Contact details

Head office address:

Zuider Leidsevaart 12
2182 ND Hillegom
Email: info@verberghe.nl

+31 (0) 252 728 100